Privacy Policy

Our commitment to our clients

• All treatments provided by Holistic Essence will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
• All clients must complete a consultation form and COVID19 Risk Assessment prior to treatment and will receive up to 5 minutes consultation in addition to their treatment
• Treatments will only be conducted if Holistic Essence deems the treatment safe for the client to receive
• GP/Consultant permission may be required before treatments can be provided

Inappropriate Behaviour

• Holistic Essence has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour
• Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
• If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address
• All invoices must be paid within 7 days of issue date

Cancellation Policy

• A booking is confirmed once Holistic Essence and the client have both agreed a date, time, duration and location for a treatment
• If a cancellation is made more than 24 hours before a treatment, the client will not be charged
• If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £45 for each hour cancelled
• This cancellation fee may be waived at Holistic Essence’s discretion.
• The cancellation fee must be paid within 7 days of the cancellation
• Holistic Essence has the right to cancel a treatment by giving 24 hours notice
• Holistic Essence has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
• Holistic Essence has the right to cancel a treatment without notice if the client is intoxicated or inebriated
• Holistic Essence commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible

Vouchers

• Vouchers can be used as payment towards any available, advertised treatments
• Vouchers are only valid for one use
• If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued
• Vouchers are only valid up to and including the expiry date
• Postage will only be charged for vouchers that are paid for online and then posted
• If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash
• Refunds are not available for vouchers already paid for and provided

Feedback Forms

• Feedback forms will be sent to clients at Holistic Essence’s discretion
• Content may be used in publicity material and on the website, with the permission of the author

Website Content

• Website content will be authorised and managed at Holistic Essence’s discretion, including testimonials
• Photographs will only be displayed with the consent of the people in the photograph
• Photograph consent may be obtained by Holistic Essence verbally, or in writing if the client completes a photo release form
• Photo release forms can be requested by phone or email

Payment

• Holistic Essence accepts payment in cash, bank transfer or by debit / credit card
• Invoices will be sent to clients who do not pay for, or who cancel, treatments
• Invoices must be paid within 7 days of the issue date

Young Clients

• Clients under the age of 16 must be accompanied by an adult
• The adult must give permission for the treatment to be performed
• The adult must co-sign the client’s consultation form
• The adult must be present in the room throughout the treatment

Complaints Procedure

• If a client wishes to make a complaint about Holistic Essence, this must be emailed to the address specified at www.holisticessence.co.uk/contact
• Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
• All complaints will be taken very seriously and a response will be provided within 28 days.