Privacy Policy


  • Client treatment details will not be discussed with anyone other than the client unless the client is under the age of 16 or has a care worker or guardian
  • Consultations will only be discussed with the client unless the client is under the age of 16 or has a care worker or guardian
  • Consultation Forms and treatment notes will be kept on file, securely by Holistic Essence
  • All clients must complete a consultation form prior to receiving Holistic Essence treatments
  • By signing the Consultation Consent form, clients are giving Holistic Essence permission to hold records and data about them
  • Personal information such as name, email, date of birth and treatment history may be used to periodically send promotional emails about new products, special offers or other information which we think you may find interesting
  • Your Personal Information will be held and stored in accordance with the current data protection legislation (G.D.P.R) and this information will not be shared with any second party unless for a safeguarding issue
  • Your Personal information will not be shared with any third parties.



Terms and Conditions

Our commitment to our clients

  • All treatments provided by Holistic Essence will last for the specified duration purchased. i.e. a 60 minute treatment will last 60 minutes.
  • All clients must complete a consultation form prior to treatment and will receive up to 5 minutes consultation in addition to their treatment
  • Treatments will only be conducted if Holistic Essence deems the treatment safe for the client to receive
  • GP/Consultant permission may be required before treatments can be provided


Inappropriate Behaviour

  • Holistic Essence has the right to terminate a treatment immediately if the client demonstrates inappropriate or sexual behaviour
  • Payment will be collected for the full treatment price, provided more than 10 minutes has been spent massaging the client
  • If the therapist is unable to collect money before leaving, an invoice will be sent to the client’s address
  • All invoices must be paid within 7 days of issue date


Cancellation Policy

  • A booking is confirmed once Holistic Essence and the client have both agreed a date, time, duration and location for a treatment
  • If a cancellation is made more than 24 hours before a treatment, the client will not be charged
  • If a cancellation is made within 24 hours of the treatment, they will be expected to pay a cancellation fee of £40 for each hour cancelled
  • This cancellation fee may be waived at Holistic Essence’s discretion.
  • The cancellation fee must be paid within 7 days of the cancellation
  • Holistic Essence has the right to cancel a treatment by giving 24 hours notice
  • Holistic Essence has the right to cancel a treatment without notice if the room or environment is unsuitable for the treatment to be provided, or if the therapist is taken ill
  • Holistic Essence has the right to cancel a treatment without notice if the client is intoxicated or inebriated
  • Holistic Essence commits to rearranging treatments to a new time and date within two weeks of the cancelled treatment where possible


Vouchers

  • Vouchers can be used as payment towards any available, advertised treatments
  • Vouchers are only valid for one use
  • If the whole amount of the voucher is not used, another voucher for the remaining voucher sum will be issued
  • Vouchers are only valid up to and including the expiry date
  • Postage will only be charged for vouchers that are paid for online and then posted
  • If postage is paid, but vouchers are delivered during a treatment, the postage fee charged will be returned to the customer in cash
  • Refunds are not available for vouchers already paid for and provided


Feedback Forms

  • Feedback forms will be sent to clients at Holistic Essence’s discretion
  • Content may be used in publicity material and on the website, with the permission of the author


Website Content

  • Website content will be authorised and managed at Holistic Essence’s discretion, including testimonials
  • Photographs will only be displayed with the consent of the people in the photograph
  • Photograph consent may be obtained by Holistic Essence verbally, or in writing if the client completes a photo release form
  • Photo release forms can be requested by phone or email


Payment

  • Holistic Essence accepts payment in cash, bank transfer or by debit / credit card
  • Invoices will be sent to clients who do not pay for, or who cancel, treatments
  • Invoices must be paid within 7 days of the issue date


Young Clients

  • Clients under the age of 16 must be accompanied by an adult
  • The adult must give permission for the treatment to be performed
  • The adult must co-sign the client’s consultation form
  • The adult must be present in the room throughout the treatment


Complaints Procedure

  • If a client wishes to make a complaint about Holistic Essence, this must be emailed to the address specified at www.holisticessence.co.uk/contact
  • Complaints must include the date and location of the incident, the full name of the complainant, details of the complaint and a desired outcome following the complaint
  • All complaints will be taken very seriously and a response will be provided within 28 days.